Benefits:
- Competitive salary
- Paid time off
- Training & development
Are You A Customer Service Expert Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?
Stop Working At A Job That You Hate. Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career
We Don’t Want To Be A Pit Stop In Your Career – We Want To Be The Last Job You’ll Ever Have (Because You Can’t Imagine Working Anywhere Else)
Job Summary
Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When you encountered questions you couldn’t answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the Kinsmen team. You’re already looking forward to tomorrow!
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $16.00 - $20.00 per hour
Kinsmen Service Pros
Kinsmen Service Pros has been in business since 2011. We are licensed and insured, and we stand behind our work.
Join the dedicated team at Kinsmen Service Pros and become a part of a company known for its exceptional service and commitment to customer satisfaction. At Kinsmen, you'll work with top-tier professionals on a variety of projects, from emergency repairs to large-scale commercial installations. If you're passionate about plumbing and ready to make a difference, Kinsmen is the place for you.
Apply today and help us continue delivering reliable, high-quality service to our community.
Join the dedicated team at Kinsmen Service Pros and become a part of a company known for its exceptional service and commitment to customer satisfaction. At Kinsmen, you'll work with top-tier professionals on a variety of projects, from emergency repairs to large-scale commercial installations. If you're passionate about plumbing and ready to make a difference, Kinsmen is the place for you.
Apply today and help us continue delivering reliable, high-quality service to our community.
Company Website: www.callkinsmen.com
(if you already have a resume on Indeed)